Consumer FAQs

Commercial

Do you offer commercial storefront glass?

Yes, we provide high-quality commercial storefront glass and aluminum fixtures at many of our locations. Our solutions are tailored to enhance the appearance and functionality of your business’s exterior. Contact us to learn more about our customization options.

Do you provide contractor or business discounts?

Yes, most of our locations offer preferred pricing for contractors and business clients with unique or high-volume projects. Discounts are determined on a case-by-case basis, so we encourage you to contact your nearest Glass Guru franchise for details and negotiated pricing opportunities.

Doors

Do you offer rollup garage or commercial doors?

No, we do not provide rollup garage or commercial doors. We recommend reaching out to companies that specialize in these types of doors for the best service and expertise.

Do you offer interior doors?

Typically, no, unless the project involves a unique glass-focused interior structure, such as glass walls or partitions. For example, we can create glass office spaces using commercial storefront systems that include interior glass doors.

Can you add a glass insert to a door?

Yes, we can retrofit solid wood-core doors with beautiful glass inserts. This is an excellent way to instantly enhance the appearance of your entry door while adding natural light to your space.

How quickly can you replace broken glass?

Our response times depend on the type of glass and our current schedule. For insulated glass (IG) units, it typically takes about three weeks, but we can provide a temporary board-up service for a fee. For flat glass, we often complete repairs on the spot or within a few days, depending on the specifics.

Can you install a pet door in a glass slider patio door?

Yes, we can professionally install pet doors into your existing glass slider patio door. This is a popular solution for homeowners seeking convenience for their pets.

If my window is broken, do I need to replace the whole window?

No, in most cases, you don’t need to replace the entire window. We can replace the glass unit alone, saving you time and money while restoring your window’s functionality.

Glass

Do you offer interior glass doors?

Typically, we do not offer interior glass doors unless they are part of a larger glass-intensive interior structure, such as glass walls or partitions. For example, we can use a commercial storefront system to create unique office spaces with interior glass doors.

Can you add a glass insert to a door?

Yes, we can retrofit solid wood-core doors with custom glass inserts. This is an excellent way to enhance the aesthetic appeal of your entry door while adding natural light to your home or business.

What types of doors do you offer?

We offer a wide range of doors to suit your needs, including sliding glass doors, entry doors, front doors, back doors, storm doors, and more. Contact us to learn about available styles and customization options.

Do you soundproof windows?

Yes, we can apply soundproofing technologies to modern windows. This typically involves adding an additional spacer and laminated glass to the window opening, effectively reducing external noise while maintaining a sleek appearance.

Where can custom glass be used?

Custom glass has a wide range of applications for interior design, DIY projects, and construction. Here are some popular uses for custom glass:

• Patio tabletops
• Antique furniture protectors
• Cabinet glass
• Replacement glass for accidents
• Glass shelves
• DIY, crafts, and design projects

What are alternatives to replace broken safety glass (i.e., tempered glass)?

Replacing broken safety glass often requires specialty glass options. Here are some alternatives we offer:

• Plexiglass Sheets – Lightweight and shatter-resistant, acrylic plexiglass can be custom-cut and used as a safe glass substitute for home improvement or DIY projects.
• Polycarbonate Glass – Similar to acrylic, polycarbonate is a lightweight and highly break-resistant thermoplastic, ideal for applications requiring durability.
• Laminated Glass (Safety Glass) – Comprising two pieces of annealed glass with a vinyl layer in between, laminated glass offers superior safety and durability.

What is a “corner finish” and what types are offered?

A “corner finish” smooths or alters glass edges to create safer and more polished results. This is particularly useful for homes with children or pets. We offer the following corner finishes:

• Eased Corner – Slightly sanded edges to relieve sharpness.
• Radius and Polished Corner – Rounded corners polished to a smooth finish.
• Clip and Polished Corner – Edges clipped to a 45-degree angle and polished.

How long will it take to manufacture custom glass?

Once your order is received, our custom glass manufacturing process typically takes 5 to 7 business days. After production, we ship the order immediately and provide a tracking number for your convenience.

What is the best general maintenance cleaner for glass and mirrors?

We recommend our Glass Guru brand glass cleaner for optimal results. Alternatively, you can make an economical cleaner at home by mixing 1/3 white vinegar with 2/3 water. For the best streak-free finish, use lint-free paper towels or newspaper.

For a glass table cover, does the glass rest directly on top of the surface?

To protect your table surface, we recommend using glass desk bumpers. These provide an added layer of protection and help keep the glass securely in place.

What size glass should I get for my dining table?

The size of the glass depends on the table’s pedestal. The pedestal must be large enough to support the glass weight and provide stability. Our experts can help you select the right size for your needs.

Why should I use a glass table cover?

Glass table covers provide an excellent way to protect valuable or antique furniture without obscuring its beauty. They safeguard surfaces made of wood, marble, or metal from spills, stains, dings, and scratches. You won’t need placemats or tablecloths—hot dishes and drinks can rest directly on the glass without damaging your table’s finish. Glass table covers are easy to clean, requiring no waxing or polishing. Simply wipe them with a damp cloth or glass cleaner for a streak-free shine. Their transparency and custom fit ensure they enhance the appearance of your furniture while keeping it hygienic and protected.

How soon can you get out here and replace my glass?

Our availability depends on the type of glass. For insulated glass units (IGUs), replacement may take up to 3 weeks, but we can provide a temporary board-up service for an additional fee. For flat glass, we often complete repairs on the spot or within a few days, depending on the situation and scheduling.

Why did my glass break on its own?

Spontaneous glass breakage can occur due to several factors, including manufacturing defects, thermal stress, or contraction of the glass panes. Our team can assess the cause and recommend the best solution for replacement or repair.

Why can’t you just replace one pane of glass in a double-pane IGU when only one pane is broken?

Replacing the entire insulated glass unit (IGU) is more efficient and cost-effective. Repairing just one pane would not provide a proper seal, leading to moisture buildup. Additionally, new double-pane units come with a factory warranty that a single-pane repair cannot offer.

Do you have to replace the whole window or can you just replace the glass?

No, you do not need to replace the entire window. We can repair your broken or failed window by replacing just the glass, saving you time and money while maintaining the integrity of the window frame.

What is the warranty period for IG replacement?

Warranty periods for insulated glass units (IGUs) vary by manufacturer, with most offering a 5-year warranty. Additionally, we provide a 1-year warranty on our installation services for added peace of mind.

What is the cost for this piece of glass?

The cost of glass depends on factors such as size, thickness, type, and any required edge work. Contact us for a free estimate, and we’ll provide pricing tailored to your specific needs.

Do you repair auto glass?

No, we do not offer auto glass repair services. We specialize in residential and commercial glass solutions, including windows, doors, and custom glass projects.

How much will it cost to repair or replace my glass or window?

Costs vary depending on the specifics of the repair or replacement. To provide an accurate estimate, our technician will evaluate your situation during a free on-site consultation. This ensures you get a customized solution tailored to your needs.

Only one glass pane is broken in my double-pane window. Do I have to replace both panes?

Yes, the entire insulated glass unit (IGU) must be replaced. Replacing only one pane would result in an improper seal, allowing moisture to enter and reducing the efficiency and longevity of the unit.

What is the difference in cost between foggy window repair and simply replacing the window glass?

Foggy window repair is generally more affordable, often costing half as much as replacing the entire insulated glass unit (IGU). However, replacement may be necessary if the glass is extensively damaged or if upgraded energy-efficient glass is desired.

What are the different types of insulated glass units?

Insulated glass units (IGUs) come in two primary types: Single-Seal Units and Double-Seal Units. The key difference lies in their sealing structure:

• Single-Seal Units: Use a single seal made of materials like hot melt butyl, silicone, or urethane.
• Double-Seal Units: Combine a primary seal, such as PIB tape, with a secondary seal like hot melt butyl or polysulfide for enhanced durability.

IGUs can incorporate various types of glass, including tempered, annealed, reflective, or patterned glass, depending on the application. For energy efficiency, ensure the exterior-facing side uses reflective or tinted glass.

What is a glazier?

A glazier is a skilled professional specializing in the installation, repair, and maintenance of glass in residential, commercial, and industrial settings. Glaziers are experts in handling all types and sizes of glass, including custom and safety glass. At The Glass Guru, our certified glaziers are trained to deliver exceptional craftsmanship and service for every project.

What is energy-efficient glass?

Energy-efficient glass enhances insulation and reduces energy costs by minimizing heat transfer. Common types include Low-E glass, reflective glass, and insulated glass. These materials are evaluated using:

• U-Value: Measures heat loss or gain through the glass. Lower U-values indicate better insulation.
• R-Value: Represents resistance to heat transfer. Higher R-values signify greater efficiency.

For example, glass with an R-value of 19 insulates significantly better than glass with an R-value of 6. Energy-efficient glass is ideal for improving comfort and reducing utility bills in homes and businesses.

What is glass made of?

Glass is primarily made from high-quality silica sand, combined with other materials to create a batch mixture. These additional materials include salt cake, limestone, dolomite, feldspar, soda ash, and powdered cullet (recycled glass). The cullet enhances melting efficiency by lowering the required temperature. The glass-making process involves melting the batch and then cooling it. As the mixture cools, it solidifies without forming crystals, giving glass its unique properties. Interestingly, this lack of crystal structure means glass is technically classified as a liquid, not a solid, which also accounts for its transparency.

What is low-emissivity glass?

Low-emissivity glass, or Low-E glass, is a specially coated reflective glass designed to improve energy efficiency. A thin metallic coating on the surface reduces visible light transmission by around 10%, while significantly reducing heat transfer. This coating is applied through one of two processes: the vacuum sputter process or the pyrolytic process. Low-E glass is increasingly popular in residential and office applications due to its ability to enhance insulation and reduce energy costs.

What is reflective glass?

Reflective glass is a clear or tinted glass coated with a thin layer of metal or metallic oxide during manufacturing. This coating offers several benefits:

• Appearance: Reflective glass gives buildings a sleek, mirror-like exterior. Coatings are available in a variety of colors, including silver, copper, gold, and earth tones, which can be paired with tinted glass for a stunning effect.
• Energy Savings: By reflecting and absorbing solar rays, reflective glass reduces heat gain, lowering heating and cooling costs.
• Comfort: Reflective glass minimizes interior temperature fluctuations, providing a more consistent and comfortable environment.

What is bullet-resistant glass?

Bullet-resistant glass consists of multiple layers of glass and laminate, with polycarbonate material sandwiched between them. This polycarbonate layer absorbs the energy of a bullet, preventing penetration. Thicker glass provides higher levels of protection. There are even one-way bullet-resistant glass options, which allow the user to return fire while remaining protected from incoming shots.

What is laminated glass?

Laminated glass, often referred to as “lami,” is created by sandwiching a layer of polyvinyl butyral (PVB) between two or more glass layers (lites). The PVB layer can be clear or tinted and ranges in thickness from .015″ to .120″ for specialized uses. The unit is then fused under heat and pressure in an autoclave, ensuring strength and durability. Laminated glass is commonly used in safety applications, such as skylights, burglar-resistant windows, and soundproofing. It can also help reduce solar energy transmission, control glare, and block ultraviolet radiation, making it an excellent choice for both functional and decorative purposes.

What is wire glass?

Wire glass is a specialized type of glass that incorporates a welded wire net within the molten glass during production. This wire mesh is embedded just before the glass passes through rollers. While the wire does not enhance the glass’s strength, it holds the glass pieces together if the pane shatters, making it safer in certain applications. Wire glass is commonly used in fire-rated windows and doors because it complies with most fire safety codes. However, it is important to note that wired glass is not tempered or strengthened glass. In fact, its strength is only about half that of annealed glass of the same thickness, and it cannot be tempered.

What is tempered glass?

Tempered glass, also known as toughened glass, is manufactured by uniformly heating annealed glass and then rapidly cooling it through a process called air quenching. This rapid cooling increases compression forces on the glass’s surface and tension forces within, making the glass significantly stronger. Tempered glass is available in thicknesses ranging from 1/8″ to 3/4″ and is approximately four times stronger than annealed glass of the same size and thickness. This added strength makes it more resistant to forces caused by heat, wind, and impact, without altering its other properties. Here’s what tempering does not change:

• The color, chemical composition, or light transmission characteristics
• Compression strength (resistance to crushing forces)
• Heat conductivity and transmission rates
• Expansion rate when heated
• Stiffness of the glass

Tempered glass is widely used in applications where safety and durability are critical, such as shower enclosures, doors, and windows.

What is safety glass?

Safety glass is designed to minimize the risk of injury when it breaks. This type of glass is manufactured to be stronger and more resistant to shattering compared to standard glass. If broken, it typically fractures into small, less harmful pieces rather than sharp shards. Safety glass is also made for added strength or fire resistance, making it suitable for a wide range of applications, including windows, doors, and automotive uses.

How is patterned glass made?

Patterned glass is created by rolling molten glass between rollers that imprint a specific design onto one or both surfaces. Each manufacturer offers a unique selection of patterns, allowing for versatility in decorative or privacy applications. Patterned glass is typically whiter in color than clear glass and can be laminated for use as safety glass, enhancing both style and functionality.

What is rolled glass?

Rolled glass is produced by pouring molten glass onto rollers that shape it to the desired thickness. After shaping, the glass is annealed (slowly cooled) and cut to size. There are two primary types of rolled glass:

• Patterned glass: Also known as figured, obscure, or decorative glass, it features textured surfaces for added design appeal.
• Wired glass: Includes embedded wire for added safety, often used in fire-rated applications.

Rolled glass is available in thicknesses ranging from 1/8″ to 3/8″ and is commonly used for decorative or structural purposes.

What is float glass & how is it made?

Float glass is a smooth, distortion-free glass widely used in windows and other applications. Its production involves the following process:

• Molten glass is poured into a chamber containing molten tin, where it spreads evenly, forming a flat, continuous ribbon.
• The upper surface is fire-polished, creating a flawless finish, while the lower surface remains unpolished.
• The glass passes into an annealing oven, called a lehr, where it cools slowly to relieve internal stresses.

Once cooled, the glass is cut to size with automated cutters. Float glass is the foundation for many types of specialty glass, including tinted and laminated glass, due to its durability and smooth finish.

Mirrors

Do you sell mirror frames?

Yes, we offer a variety of mirror frames to suit different needs. Our collection includes traditional frames for hanging mirrors and innovative frames that can be applied directly to large, wall-mounted mirrors, commonly found in bathrooms. These frames add a touch of style and elegance to any space.

Why can’t you just replace one pane of glass in a double-pane IGU when only one pane is broken?

Replacing the entire insulated glass unit (IGU) is more cost-effective and ensures a longer lifespan. Repairing only one pane often leads to improper sealing, increasing the likelihood of moisture buildup. Additionally, a full IGU replacement comes with a factory warranty, which is not available for single-pane repairs.

Screens

What are solar screens, and do you offer them?

Yes, we offer high-quality solar screens. These screens are designed to block a significant portion of sunlight, particularly harmful UV rays, from entering your home or business. Solar screens help reduce interior temperatures, improve energy efficiency, and maintain comfortable indoor environments while only slightly affecting visibility.

Do you offer replacement screens and screen repair?

Yes, we provide both replacement screens and screen repair services. Our technicians can assess your existing screens to determine whether they qualify for mesh replacement, which is the most cost-effective solution. If the frame is damaged or beyond repair, we can replace the entire screen with a new one.

Showers & Baths

What is a framed shower enclosure?

A framed shower enclosure features glass panels supported by a visible metal frame. These frames are typically made of aluminum or stainless steel and are available in various finishes, such as chrome, brushed aluminum, oil-rubbed bronze, and more. Framed enclosures are durable and provide a classic look.

What is a frameless shower enclosure?

Frameless shower enclosures have minimal or no visible framing. They are constructed using thick glass panels joined at the seams with nearly invisible adhesive. The glass is secured to the walls using low-profile U-channels or adhesive. The only visible hardware typically includes door handles, hinges, and optional racks. These enclosures provide a sleek, modern aesthetic.

Do you offer shower glass cleaning and hard water stain removal?

Yes, we provide professional shower glass cleaning services, including hard water stain removal. Our technicians use specialized products to eliminate stains and discoloration, restoring your shower glass to a like-new appearance. Schedule an evaluation to see how we can help rejuvenate your shower.

Windows

Do you soundproof windows?

Yes, we offer soundproofing solutions for modern windows. This typically involves the use of laminated glass and additional spacers to create a noise-reducing barrier, helping to mitigate external sounds effectively.

How soon can you get out here and replace my glass?

We aim to schedule your appointment as quickly as possible. For insulated glass (IG), the replacement process usually takes about three weeks due to manufacturing time, though we can provide temporary board-up services for a fee. For single-pane flat glass, we often complete the replacement on the same day or within a few days, depending on the scope of the job.

Why did my glass break on its own?

Glass can break spontaneously due to factors like manufacturing defects, thermal stress, or contraction and expansion caused by environmental changes. If your glass breaks unexpectedly, our team can evaluate the issue and recommend solutions.

Do you have to replace the whole window, or can you just replace the glass?

No, you do not need to replace the entire window. We specialize in glass replacement services, allowing us to repair your broken or failed window by replacing only the glass while keeping the original frame intact.

What is the warranty period for IG replacement?

The warranty period for insulated glass units (IGUs) varies by manufacturer. Most IGUs come with a five-year warranty. Additionally, we stand behind our professional installation with a one-year workmanship warranty.

What is the cost to replace a double-pane window?

The cost of replacing a double-pane window depends on several factors, including the size, type of glass (e.g., Low-E or standard), and whether any grills or decorative elements are included. Contact us for a personalized quote.

How much will it cost to repair or replace my glass or window?

Repair and replacement costs vary based on the type and extent of the damage. Our technicians will need to assess your specific situation and provide a free, no-obligation estimate.

Only one glass pane in my double-pane window is broken. Do I have to replace both panes?

Yes, the entire insulated glass unit (IGU) must be replaced. Replacing only one pane is not feasible as it compromises the seal, leading to moisture buildup and reduced performance.

What is the difference in cost between foggy window repair and simply replacing the window glass?

Foggy window repair is generally more affordable than replacing the entire insulated glass unit (IGU). On average, replacing the IGU costs about twice as much as repairing a foggy window, depending on the glass type and other factors.

What are the different types of insulated glass units?

There are two primary types of insulated glass (IG) units:

• Single-Seal Units: These use a single seal made from materials such as hot melt butyl, polysulfide, silicone, or urethane.
• Double-Seal Units: These use PIB tape for the primary seal and materials like hot melt butyl or polysulfide for the secondary seal, offering enhanced durability and performance.

Insulated glass units can combine different glass types, such as tempered, annealed, or patterned glass. For optimal performance, reflective or tinted glass should face the exterior. Sandblasted glass is not recommended for IGUs, as it reduces the glass’s strength.